A live chat tool that does not bill you by the headcount
Talkfront is a trading name of Lonex Group Ltd, built and run in Durham.
Why it exists
Most live chat tools are priced per agent. It sounds reasonable until you notice what it does to your behaviour: the developer who could answer a technical question in thirty seconds does not get a seat, because a seat costs money every month and they would only use it occasionally. So the question goes to someone who has to go and ask them anyway.
The other common model charges by the conversation, which means a successful campaign or a busy Black Friday shows up as a surprise on the invoice. Neither of those pricing models is designed around doing support well.
Talkfront charges for the workspace. Put everyone in the inbox. Have a busy month. The number stays the same.
Five things we have decided not to argue about
Put the seats in the plan
Billing per seat quietly tells you to keep people out of the inbox. That is a strange thing for a support tool to encourage, so seats come with the plan instead, and adding a colleague inside yours costs nothing.
The bill should not move
No per-conversation fees, no message allowances, no overage, on any plan including the free one. A month where lots of customers talk to you is a good month, and it should not arrive with an invoice attached.
Say what is built and what is not
Everything on this site that is planned rather than shipped says so: on the pricing page, the features page and the comparison pages. You should never discover a limitation after paying for it.
Be careful with other people’s customers
Chat sits on your site and sees the people you serve. Messages are rendered as text and never as HTML. You can store nothing until a chat begins. Even the fonts on this page come from our own servers rather than a third party.
Small and legible beats large and clever
The loader on your page is tiny and asynchronous. The chat runs in its own frame so it cannot break your layout or be broken by it. Boring, in the places where boring is the right answer.
Where it runs
Talkfront is a UK product, hosted in Europe. The chat widget, the API and the WebSocket server that carries your messages are all ours. We do not pass your conversations through a third-party messaging service on the way to your inbox.
If you need the detail for a supplier questionnaire, the privacy notice covers what we hold and why, and we are happy to answer anything it does not at privacy@talkfront.app.
Start talking to your visitors today
Create a workspace, paste one line into your site, and answer your first chat in a few minutes.
Free plan, no card needed.