Moving to Talkfront
An hour of work, most of it spent making the widget look like yours. These guides say plainly what you keep, what you lose, and what order to do it in so your chat never goes dark.
Moving from Crisp
Moving from a messaging suite to something that only does chat.
Read the guideMoving from Intercom
Moving from an enterprise platform to something priced for a small team.
Read the guideMoving from Tawk.to
Moving from free to paid, and getting your name back on the widget.
Read the guide
The move is the same whoever you are leaving
Nothing touches your live site until step five, and you do not cancel anything until step seven.
01
Create the workspace and add your site
Sign up, add the domain chat runs on, and copy the site key. Nothing is live on your site yet.
02
Make it look like the widget you have now
Set the colour, position, greeting and avatar in the customiser. Draft and published settings are separate, so you can get it right before anyone sees it.
03
Set your hours and your team
Add operating hours and the closed-hours message, then invite your agents and set their roles. Do this before the swap, not after the first chat arrives.
04
Export everything from your old tool
Contacts and transcripts, while you still have a paid account. Keep the files: they are your archive, because history does not transfer.
05
Swap the snippet
Remove the old script tag and add the Talkfront one. One deploy, one line. Pick a quiet hour rather than a Monday morning.
06
Watch the inbox for a day
Send yourself a test chat from a phone and a laptop, check notifications reach the right people, and make sure the closed-hours message fires when it should.
07
Cancel the old subscription
Only once a real customer conversation has come through Talkfront and been answered. Not before.
There is no importer
We do not pull your data out of another tool, and your old conversations will not appear in the Talkfront inbox. Export them before you cancel and keep the files as your archive.
We could have written these guides without saying that. You would have found out on the day instead, which is a worse way to learn it.
If a proper import would be the difference between moving and not, say so at hello@talkfront.app. Enough people asking is how it gets built.
Start talking to your visitors today
Create a workspace, paste one line into your site, and answer your first chat in a few minutes.
Free plan, no card needed.