Moving from Tawk.to
Moving from free to paid, and getting your name back on the widget.
Should you actually move?
Read this bit before the steps.
People leave Tawk.to for two reasons: they want their own branding without the per-site removal fee, or they want the widget to feel like part of a modern product rather than something bolted on.
Be clear-eyed about the trade. Tawk.to is genuinely free with unlimited agents. You are choosing to start paying. If budget is the binding constraint, staying put is a reasonable answer and our comparison page says so.
The full comparison with Tawk.to has a section on where they beat us.
What comes across, and what does not
There is no importer. Nothing is silently pulled from Tawk.to, and your old conversations do not appear in the Talkfront inbox. Plan for that rather than discovering it on the day.
You keep
- Your contacts and chat history, via their export
- Your agents. Starter gives five seats, Pro fifteen, Business as many as you like
- Your pre-chat questions, rebuilt in the form settings
You lose
- Conversation history inside the product
- Their hired agent service, which we do not offer
- A long tail of configuration options accumulated over the years
- Free. This is the part worth being honest about
The move, in order
About an hour of real work, most of it making the widget look like yours. The order matters more than the speed: nothing touches your live site until step five.
01
Create the workspace and add your site
Sign up, add the domain chat runs on, and copy the site key. Nothing is live on your site yet.
02
Make it look like the widget you have now
Set the colour, position, greeting and avatar in the customiser. Draft and published settings are separate, so you can get it right before anyone sees it.
03
Set your hours and your team
Add operating hours and the closed-hours message, then invite your agents and set their roles. Do this before the swap, not after the first chat arrives.
04
Export everything from your old tool
Contacts and transcripts, while you still have a paid account. Keep the files: they are your archive, because history does not transfer.
05
Swap the snippet
Remove the old script tag and add the Talkfront one. One deploy, one line. Pick a quiet hour rather than a Monday morning.
06
Watch the inbox for a day
Send yourself a test chat from a phone and a laptop, check notifications reach the right people, and make sure the closed-hours message fires when it should.
07
Cancel the old subscription
Only once a real customer conversation has come through Talkfront and been answered. Not before.
Things that catch people out
Specific to leaving Tawk.to.
Branding removal may be prepaid
If you paid to remove their branding on a site, check what happens to that before you cancel.
Look for the widget on more than one site
Tawk.to gets installed widely because it costs nothing. Check every property before assuming one snippet swap covers it.
Seats are not unlimited on every plan here
If you had twenty people in Tawk.to because it was free, count them before choosing a plan. Business is the one with unlimited seats.
Stuck on any of it? Email support@talkfront.app and we will walk through it with you. We would rather spend an hour on that than have you give up halfway and end up paying for both.
Other guides
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