Talkfront vs Crisp
A broad business messaging suite, against a live chat tool that stays a live chat tool.
What Crisp is
In their terms, not ours.
Crisp is a well-established business messaging platform built around a shared inbox. Alongside live chat it bundles a chatbot builder, a knowledge base, a lightweight CRM, campaign emails, and inboxes for email, WhatsApp, Messenger and more.
It is a mature product with a large customer base, and if you want one tool that absorbs most of your customer communication, it covers a lot of ground.
Where the two actually differ
Things you can check for yourself, rather than adjectives. Everything listed under Talkfront is in the product today.
Live chat on your website, done thoroughly. Other channels come later, and the data model already allows for them.
A suite: chat, chatbot, knowledge base, CRM, campaigns and several social inboxes.
Seats come with the plan: two on Free, five on Starter, fifteen on Pro, and unlimited on Business. Conversations are never metered on any of them.
Tiered plans, each including a set number of seats, with conversation volume also a factor on some tiers.
One thing to learn. Most teams are set up in an afternoon.
More to learn, and more that you may never switch on.
The chat runs in an iframe on its own origin, so your CSS and JavaScript cannot reach it and it cannot reach yours.
Also isolates its widget; both approaches keep host-page styles out.
Signed identity is built in: sign the user id on your server and the contact is marked verified, with unverified details never merged into a verified contact.
Supports passing user data and signature-based verification.
On every plan, including the free one: rules for the page, the delay, and whether it is a first visit.
Their equivalent, chat triggers, starts on the paid tier.
UK-built, hosted in Europe.
French company, EU hosting.
Crisp has a free tier and several paid tiers, each including a set number of seats. We deliberately do not print their prices here. They change, and a stale number would not be fair to them or useful to you. Check Crisp’s own pricing page for the current figures.
Where Crisp is stronger
If one of these matters more to you than anything on this page, buy theirs. A comparison that only flatters the company who wrote it is not worth reading.
Far more channels, today
Email, WhatsApp, Messenger, Instagram and Telegram all land in the same Crisp inbox. Talkfront is website chat today; the other channels are on the roadmap, not in the product.
A real chatbot builder
Crisp ships a visual bot builder and knowledge base that have been developed for years. Ours are planned.
Campaigns and CRM
If you want to send a product announcement to a segment of your users from the same tool, Crisp does that and Talkfront does not.
Track record
Crisp has been running since 2015 with a very large customer base. Talkfront is new, and you should weigh that.
Pick Crisp if
You want one tool for chat, email, WhatsApp, social, a knowledge base and campaigns, and you are happy to take on the extra surface area to get it.
Pick Talkfront if
You want website chat to be excellent and uncomplicated, you would rather pay a flat monthly price than watch an invoice move with your volume, and you are happy to add channels when you actually need them.
Seats in the plan, conversations never metered
Seats come with the plan rather than being billed one at a time, and no plan puts a cap on how much you talk to your customers.
Free
For one site that is just getting started with chat.
Free forever, no card needed
2 seats, 1 website
- 2 agent seats
- 1 website
- Unlimited conversations
- 30 days of chat history
- Live chat widget
Starter
For a small team who want the widget to look like theirs and chats to reach the right people.
£10.80 inc VAT£9 inc VATNo VAT outside the UKNo VAT outside the UKNo VAT outside the UKNo VAT outside the UK
Per workspace£90 billed yearly$120 billed yearly€105 billed yearly
5 seats, departments and your own branding
- 5 agent seats
- 2 websites
- 1 year of chat history
- Remove Talkfront branding
- Departments
Pro
PopularFor teams running support across several sites, with the API to match.
£28.80 inc VAT£24 inc VATNo VAT outside the UKNo VAT outside the UKNo VAT outside the UKNo VAT outside the UK
Per workspace£240 billed yearly$321 billed yearly€280 billed yearly
15 seats, roles and the API
- 15 agent seats
- 5 websites
- Unlimited chat history
- 25 MB file uploads
- Advanced visitor information
Business
For companies that need unlimited seats, audit trails and a fast answer.
£58.80 inc VAT£49 inc VATNo VAT outside the UKNo VAT outside the UKNo VAT outside the UKNo VAT outside the UK
Per workspace£490 billed yearly$655 billed yearly€571 billed yearly
Unlimited seats, SSO and audit logs
- Unlimited agent seats
- 15 websites
- Advanced roles and permissions
- Audit logs
- Priority support
Spotted something out of date or unfair on this page? Tell us at support@talkfront.app and we will correct it.
Start talking to your visitors today
Create a workspace, paste one line into your site, and answer your first chat in a few minutes.
Free plan, no card needed.