Talkfront vs Intercom
The enterprise standard, against something a small team can afford and understand.
What Intercom is
In their terms, not ours.
Intercom is the best known customer messaging platform, and for good reason. It combines live chat, a ticketing system, product tours, outbound messaging, a help centre and an AI agent, with deep reporting and a very large integration ecosystem.
It is built for support organisations: teams with a head of support, a QA process and reporting requirements. At that scale it is genuinely hard to beat.
Where the two actually differ
Things you can check for yourself, rather than adjectives. Everything listed under Talkfront is in the product today.
Small and mid-sized teams who want good chat without a support operations function.
Support organisations, with the tooling and reporting that implies.
A flat monthly price with the seats included. No per-seat line, no per-conversation fees and no usage-based add-ons.
Per seat, plus usage-based charges for AI resolutions and outbound messaging. The invoice moves with how busy you are.
The same number every month, whatever happens.
A good month for your marketing team can be an expensive month on the invoice.
One script tag, then you are answering chats.
A larger implementation, often with onboarding help.
Reply suggestions and a first-response bot are on the roadmap, not in the product.
A mature AI agent that resolves a meaningful share of conversations unaided.
Intercom prices per seat with additional usage-based charges, and the published plans have changed several times. We deliberately do not print their prices here. They change, and a stale number would not be fair to them or useful to you. Check Intercom’s own pricing page for the current figures.
Where Intercom is stronger
If one of these matters more to you than anything on this page, buy theirs. A comparison that only flatters the company who wrote it is not worth reading.
AI that actually deflects tickets
Intercom’s AI agent is years ahead of anything we ship today, and for a high-volume support team it can pay for the whole tool.
Reporting and workforce management
Our dashboard covers response times, volume and where chats start. Theirs goes much further: SLA tracking, per-agent performance and workload management are all first-class, and we have none of that.
Integrations
Hundreds of them, including the CRMs and issue trackers a larger company has already standardised on.
Everything beyond chat
Ticketing, help centre, product tours, outbound campaigns and surveys are one product, not five.
Pick Intercom if
You have a dedicated support team, real volume, a budget that matches, and you need AI deflection and reporting more than you need a predictable invoice.
Pick Talkfront if
You are a small team who wants excellent website chat and a bill that does not move, and you would rather spend nine pounds a month than build a business case.
Seats in the plan, conversations never metered
Seats come with the plan rather than being billed one at a time, and no plan puts a cap on how much you talk to your customers.
Free
For one site that is just getting started with chat.
Free forever, no card needed
2 seats, 1 website
- 2 agent seats
- 1 website
- Unlimited conversations
- 30 days of chat history
- Live chat widget
Starter
For a small team who want the widget to look like theirs and chats to reach the right people.
£10.80 inc VAT£9 inc VATNo VAT outside the UKNo VAT outside the UKNo VAT outside the UKNo VAT outside the UK
Per workspace£90 billed yearly$120 billed yearly€105 billed yearly
5 seats, departments and your own branding
- 5 agent seats
- 2 websites
- 1 year of chat history
- Remove Talkfront branding
- Departments
Pro
PopularFor teams running support across several sites, with the API to match.
£28.80 inc VAT£24 inc VATNo VAT outside the UKNo VAT outside the UKNo VAT outside the UKNo VAT outside the UK
Per workspace£240 billed yearly$321 billed yearly€280 billed yearly
15 seats, roles and the API
- 15 agent seats
- 5 websites
- Unlimited chat history
- 25 MB file uploads
- Advanced visitor information
Business
For companies that need unlimited seats, audit trails and a fast answer.
£58.80 inc VAT£49 inc VATNo VAT outside the UKNo VAT outside the UKNo VAT outside the UKNo VAT outside the UK
Per workspace£490 billed yearly$655 billed yearly€571 billed yearly
Unlimited seats, SSO and audit logs
- Unlimited agent seats
- 15 websites
- Advanced roles and permissions
- Audit logs
- Priority support
Spotted something out of date or unfair on this page? Tell us at support@talkfront.app and we will correct it.
Start talking to your visitors today
Create a workspace, paste one line into your site, and answer your first chat in a few minutes.
Free plan, no card needed.