Handling chats
The day to day of answering people, on your own or in a team.
- Taking a chat, and what happens when nobody doesHow a conversation reaches you, how it gets picked up, and what Talkfront does if nobody is there.
- Assigning a conversation to someone elseHanding a chat over, taking one on, and leaving one you should not have picked up.
- Internal notes: what your customer never seesLeaving context for a colleague on a conversation, and why it cannot leak.
- Resolving and reopening conversationsWhat Close actually does, how a chat comes back, and letting idle ones close themselves.
- Saved replies, and how to write good onesStoring the answers you type every week, and keeping them from sounding like a form letter.
- Sending a transcript to a customerEmailing somebody a copy of the chat when it ends, and turning it off for a website.
- What happens when a visitor leaves mid-chatSomebody closes the tab halfway through. What Talkfront does, and what you should do.