Identifying your customers
Telling Talkfront who is on the other end, and proving it.
- Telling Talkfront who your logged-in users arePassing a signed-in customer to the widget so an agent is not asking who they are.
- Verifying identity with a signed HMACSigning the user id on your server so a claim to be somebody can be trusted.
- Passing custom data about a visitorPutting the plan, company or order number your agents need beside the conversation.
- Identify, set and reset: which to call whenThree calls, one job each, and the one that causes trouble if you forget it.