Troubleshooting
When something is not working, start here.
- The widget isn't appearing on my siteFive causes, in the order they are worth checking.
- Messages are slow or only arrive on refreshWhat the live connection is, what happens when it cannot be made, and what to check.
- I'm not receiving emails from TalkfrontInvitations, missed-chat alerts and password resets that never arrive.
- The widget looks wrong on my siteWrong colour, wrong place, covering something, or wrong on a phone.
- I've lost access to my accountForgotten password, lost two-factor device, or the only owner has left.