Updating your billing details

Settings → Plan & billing, and you need to be an owner.

Your card

Payments go through Stripe. Card numbers never reach our servers: we hold a customer reference and the last four digits so you can tell which card is on file, and nothing else.

Update it before it expires rather than after. A failed payment is a small problem caught early and an annoying one caught late.

Company details and VAT number

Put your company name, address and VAT number on the account and they appear on every invoice from then on. Worth doing before your first invoice rather than asking for one to be reissued.

VAT is added to UK orders at checkout. Outside the UK nothing is added and the listed price is what you pay.

Invoices

Every invoice is in the billing portal, and you can download them whenever you like. They are business records and we keep them for six years, which means they are the one thing that is not removed if you ask for your data to be erased.

Who gets billing email

Receipts go to the account that owns the billing. If your finance team needs them, the practical options are forwarding a rule from that inbox, or making somebody in finance an owner, which gives them rather more than invoices.

If you would like invoices to go somewhere separate, email hello@talkfront.app. Enough people asking is how it gets built.

A payment failed

Stripe retries. You will be emailed, and the workspace keeps working while that plays out; we do not cut off a support desk over a card that expired on a Tuesday.

If it keeps failing the plan eventually drops to Free, which is not deletion: your conversations, websites and team are all still there, within the free limits.

Changing what you pay for

See changing or cancelling your plan.

Last updated 22 September 2026.